Communications for a Successful OE—and Beyond!
Check out our new developments, reminders and tips to ensure we all have a successful Q4.
Check out our new developments, reminders and tips to ensure we all have a successful Q4.
Core
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Core
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Core
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The new virtual capabilities just keep on comin’! Our responsibility is to stay on the cutting-edge of what’s on trend in the world of communications AND ensure we’re offering our clients what they need.
Virtual OE Web Page
Due in large part to COVID-19, there is a newly-realized need for virtual OE solutions. We’re bringing a new site to the table that will bring your client’s OE and learning resources to one convenient place at a manageable cost. It’s simple, easy to navigate and effective, offering:
Check out our sample site here.
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Goodbye, MOBE—Hello, Benefit Spot Plus!
We have said farewell to our old friend, MOBE (custom mobile app), and replaced it with Benefit Spot Plus. Imagine Benefit Spot—with a completely custom look and feel. The logo banner, button icons and labels, font and page header graphics will all be aligned with your client’s brand. From start to finish, the Plus process takes about four weeks, versus the standard three weeks for Core Benefit Spot.
Click here to learn more.
Benefit Spot, now available in Spanish!
You asked and we’ve delivered—you will now have the option to translate your client’s Benefit Spot app into Spanish! When you place your order, tell us you need a bilingual app and we’ll handle the rest. Employees will see home screen buttons and header images in both English and Spanish and can translate all the benefit details with a single click!
Please note, the translation is automated using a web-based plug-in and cannot be altered or changed. The plug-in will only translate page text and will not affect the text on any attachments. If you’d like to include Spanish documents or videos, they’ll have to be provided and uploaded separately.
To view a sample, download Benefit Spot from your mobile device’s app store and enter company code HUBSP.
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Core Digital Communications Strategies
To help you and your clients plan for a virtual OE this year, we’ve put together sample communication strategies using C&D Core deliverables. The strategies focus on digital deliverables, but are editable, so you can modify them for your individual clients. We’ve got a strategy for each client segment; you can download them here.
We have our seatbelts buckled for Q4—do you? As our team’s project volume continues to build in the coming weeks, here are a few reminders of what our team plans to do to ensure another successful season.
Blackout Period – September Through November
Our ongoing goal and main focus is to dazzle our clients with a high-caliber communications experience—but we’re not telling you anything you don’t already know. To help us in this effort during the busiest time of year, we’re implementing a blackout period from September through November, in which we will put a few types of deliverables on hold:
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C&D Network
EB friends, have we told you lately that we love working with you? Anytime you have a question or would like to talk communications, C&D is here and happy to help—and the same goes for our clients! We work hard to ensure everyone is feeling supported throughout the year. To make the most efficient use of our time, we do not:
Turnaround Time (Traditional Communications)
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Rush Requests
We know clients make last-minute decisions. To help get your clients’ benefit guides and other Open Enrollment materials ready on time, we are continuing the rush edit request process for our Core C&D materials October 1–December 18, 2020.
You can only use the rush process for:
To submit a request:
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Reorders
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Benefit Spot
Help us, help you. Just a few ways to make working with C&D even easier!
Carrier/Vendor Review
Make sure carriers review benefits materials (as appropriate) before finalizing a document.
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Use the Proofing Tool!
Make sure you are providing your edits via our online proofing tool, rather than sending emails or PDF mark-ups. This way, we’ll have an organized record of everyone’s tweaks, feedback, questions and answers—not to mention making it easier to ensure all edits are captured.
Can’t Seem to Find Your Client’s Latest Source Doc?
Reach out to communications@hubinternational.com to request it and we’ll prep it for the new plan year before you update and place your reorder on orderhubcd.com.
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Converting to eGuide? Start now!
As a reminder, a client can have either a traditional/print guide or an eGuide—but not both. If your client is planning to transition to a digital guide, let us know so we can get the process rolling!
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Communications on the Fly
Don’t forget about our robust DIY library for times when you need to DIY.